Online grocery delivery in Montréal: which service should you choose?
I tested IGA, Metro, Costco, Uber and Lufa Farms for grocery delivery in Montréal. Freshness, prices, delivery times and service: here's my honest pick.
With the rise of online shopping, home grocery delivery has become a popular option. If you’re short on time or want to skip the weekly grocery run, many stores now offer this service. I tested several of them, including IGA, Metro, Costco, Uber and Lufa Farms, and here’s a detailed review of my experience.
How I compared them
When shopping for groceries online, a few criteria are essential to judge the quality of the service:
- Freshness of the products and respect of the cold chain.
- Delivery times being respected.
- Quality and variety of products.
- Product prices.
- Quality of customer service.
My experience with the different services
IGA (Voilà by IGA)
IGA offers a wide variety of products online. However, prices aren’t always the same as in store. I had problems with the freshness of some products and had to follow up several times with customer service before getting a refund. If you want to try it, there are promo codes for your first deliveries.
Costco Same Day
Costco has a limited selection of products online compared with what’s in store. Prices remain competitive. Delivery was on time and arrived the same day. Of course, you need a Costco membership to order, but the driver didn’t ask for it. Also check your emails, as they regularly send interesting discount coupons.
Uber
Uber is a fast, practical solution, especially for last-minute orders. However, the choice of products is limited and service fees can add up quickly. Freshness is acceptable but depends heavily on the local partner stores. It’s really a last-minute option.
Lufa Farms
Lufa Farms stands out for its eco-friendly approach and the freshness of its products. It mainly offers local products, but the range is limited to what its farms and partners produce. Quality is generally good, but prices can be higher than in traditional supermarkets. When there’s a freshness problem, customer service is responsive.
My recommendation: Metro
After testing it, I highly recommend Metro for several reasons:
- Fast service: delivery times are respected, which is crucial for perishable food.
- Competitive prices: prices are the same as in store, with no surprise markup.
- Fresh products: the quality of the fruit and vegetables is excellent, and the cold chain is strictly respected.
- Responsive customer service: if there’s a problem with your order, customer service is very efficient and doesn’t hesitate to refund problem items.
- Useful loyalty card: the loyalty program lets you collect points easily, with extra perks for regular customers.
- Newsletter perks: when you subscribe to their newsletter, they often send $10 discount codes, which cover the delivery fee.
Conclusion
Online grocery delivery is incredibly convenient, but not all stores are equal. After several tries, Metro stands out as the best choice, combining quality, price and flawless service. If you want a reliable, satisfying online grocery experience, I recommend Metro without hesitation. You’ll easily find discount codes for your first deliveries so you can test it and make up your own mind.
